Warm is an Australian software business providing automated post-sale customer follow-up services to businesses. We are operated by Draven Gabriel (ABN: 32 834 146 161) based in Gold Coast, Queensland.
Contact us at hello@staywarm.app with any privacy enquiries.
We use personal information to:
We do not use personal information for any purpose beyond those described above and we do not sell or rent personal information to third parties under any circumstances.
We share personal information only as necessary to provide our services with the following third-party providers:
| Provider | Purpose |
|---|---|
| Twilio Inc. | SMS delivery — processes mobile phone numbers to send messages on behalf of Clients |
| Resend | Email delivery of internal alerts and team invitations |
| Supabase | Secure encrypted database storage |
| Stripe Inc. | Payment processing — we do not store payment card details |
| Vercel Inc. | Platform hosting and infrastructure |
All third-party providers are required to handle personal information securely. We do not authorise any third party to use personal information for their own purposes.
Personal information is stored in encrypted databases managed by Supabase. We implement industry-standard security measures including role-based access controls, HTTPS encrypted connections, and regular security reviews. Access to personal data is restricted to authorised personnel only.
In the event of a data breach likely to result in serious harm, we will notify affected parties in accordance with the Notifiable Data Breaches scheme under the Privacy Act.
We retain personal information for as long as the Client's account is active. Upon cancellation, we retain data for fourteen (14) days during which the Client may request an export. After this period, data is permanently deleted unless retention is required by law.
To exercise any of these rights, contact us at hello@staywarm.app.
End customers may opt out at any time by replying STOP to any message. Opt-out requests will be processed promptly and no further messages will be sent.
Complaints may be lodged at hello@staywarm.app. We will acknowledge within five (5) business days and aim to resolve within thirty (30) days.
If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this Privacy Policy from time to time. We will notify Clients of material changes via email or notice within the Platform. Continued use of the Platform after changes constitutes acceptance of the updated policy.