Customer retention for Aussie service businesses

Your customers keep coming back. And they bring their friends.

Warm follows up after every job — thank-yous, review requests and rebook nudges — automatically, for a full 12 months. You just do the work.

Start free — no card needed First 10 customers free · No setup fees · Cancel anytime

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You do the job. The customer's happy. Then — nothing.

No follow-up. No review. No rebook nudge. Three months later, they book with whoever they find first — and it isn't you.

60%

of customers never rebook — not because they're unhappy, but because no one followed up.

6 wk

is how often the average service business loses a customer, simply by not staying in touch.

is what most service businesses spend on automated retention. The follow-up just never happens.

The turn

What if every completed job booked the next one — automatically?

The Warm sequence

One job. Twelve months of follow-up.

Log the job once. Here's exactly what Warm sends on your behalf — every message personalised, every one automatic.

🙏

Job complete · instant

A thank-you lands before they've left the driveway

Coastline Detailing Thanks heaps, Sarah! Great having you in today — hope she's looking sharp ✨

⭐

Day 2

A nudge for a Google review, while it's fresh

Coastline Detailing Glad you're happy, Sarah! Mind leaving us a quick Google review? Takes 20 seconds 🙏

🔁

Week 3

The first gentle rebook nudge

Coastline Detailing Hey Sarah, due for another detail soon? Reply YES and we'll lock in a time.

📅

Week 6

A second prompt — no pressure

Coastline Detailing Still keen to keep her gleaming? We've got a couple of spots this week 👌

🔄

6 months

A seasonal reminder keeps you top of mind

Coastline Detailing Summer's nearly here — give the car a fresh start before the holidays?

🎂

Birthday · every year

A personal happy birthday, automatically

Coastline Detailing Happy birthday, Sarah! 🎂 Here's 15% off your next detail, on us.

🎁

1 year

A loyalty reward for sticking around

Coastline Detailing A whole year with us! Cheers, Sarah — $20 off your next visit as a thank-you.

🚨

90 days quiet

If they go quiet, you hear about it

Internal alert · to you Heads up: Sarah hasn't rebooked in 90 days. Might be worth a personal call.

You log the job in 2 minutes. Warm does the next 12 months.

What you do

✅

Log the completed job

Name, number, service type. That's it — about two minutes. Or bulk-import your whole list by CSV.

Then you're done. Go do the next job.

What Warm handles

→Instant thank-you SMS

→Google review request

→Rebook nudges at week 3 & 6

→Seasonal reminders

→Birthday & loyalty rewards

→Two-way replies, handled

→Lapsed-customer alerts

→Monthly reports

For a full 12 months — without you lifting a finger.

Everything included

A whole retention system — not just a few text messages

📅

Job Calendar

Every job in one monthly view. Mark complete in a single tap.

🔁

Rebook Tracking

Logging a rebook resets the sequence. Smart enough to never double up.

🚨

Negative Reply Alerts

150+ keywords trigger an instant heads-up, so you can step in fast.

💬

Two-Way SMS

A full conversation thread per customer — replies and all, from your dashboard.

👥

Team Management

Manager and staff roles. Assign customers and invite your crew by email.

📊

Reports

Jobs logged, rebook rate, lapsed customers and your top performer.

📥

CSV Import

Bring your whole existing customer list across in minutes.

✏️

Custom Templates

Every message fully editable — in your own words, in your own voice.

📡

Broadcast SMS

One message to every active customer at once. Coming soon.

On the way

Warm keeps getting better

We're building Warm into a full business engine. Here's what's coming next — included as we ship it, at no extra cost to early customers.

Soon

🗓️

Online Booking Page

Customers book themselves in — straight into your Warm calendar, no phone tag.

Soon

💳

Invoicing & Payments

Send an invoice and take payment through a simple SMS link.

Soon

📈

Revenue Dashboard

See total revenue, average job value, and which service earns you the most.

Soon

🎁

Referral System

Customers refer their mates — Warm tracks who sent who, automatically.

Soon

📸

Before & After Photos

Attach job photos to each customer — perfect proof for reviews and rebooks.

Soon

📱

Mobile App

Warm on your phone's home screen — mark jobs done and reply on the go.

Pricing

Simple, honest pricing

No setup fees. No contracts. Your first 10 customers are completely free.

Starter

$99/mo

per month

✓Up to 30 jobs a month
✓Fully automated messages
✓SMS + Email included
✓Custom message templates
✓Two-way SMS & job calendar

Start free

Stop letting customers go cold.

Log your first job today. Your first 10 customers are completely free — no card needed.

Start free — no card needed Set up in minutes · Made in Australia 🇦🇺